# FNB has received the 2025 National Financial Ombud Scheme of South Africa Excellence Award. This is for its industry-leading commitment to fair customer treatment and excellence in dispute resolution. The award recognises the bank with the highest average score in South Africa across three criteria: quality of response, response time, and fairness, among South Africa’s largest banks. FNB CEO Harry Kellan says they abide by the principles of treating customers fairly, which are built on transparency, trust, respect, and accountability.
FNB recognised for fair customer treatment and dispute resolution excellence