# FNB has announced the enhancement of its virtual assistant platform, NAVi, as part of a broader move to strengthen advisor-led banking and improve how customers experience servicing in real time. It says NAVi was launched as a virtual assistant on the FNB banking app late last year, to enhance everyday banking for customers. The Bank says it represents a significant step-change in how AI is embedded into advisor workflows, helping bridge the gap between digital convenience and personalised experience.
FNB upgrades NAVi virtual assistant to strengthen advisor led services