# South Africa’s major banks are increasingly adopting automation to improve efficiency and reduce operational costs. According to banking software provider Avaloq, many banks are seeking to replace complex legacy systems with integrated digital platforms that streamline processes and reduce reliance on large back-office teams. The company says automation can significantly improve transaction processing and support emerging technologies such as artificial intelligence. Banks are also under pressure to modernise services while lowering costs, amid a continued decline in demand for physical branches.
SA banks turn to automation to cut costs