# FNB has been named the top-performing bank for dispute resolution and fairness by the National Financial Ombud Scheme. The bank received the excellence award for its complaint handling, turnaround times and fair customer outcomes. The bank was also the least-complained-about among South Africa’s five largest banks last year. CEO Lytania Johnson says the recognition reflects the bank’s focus on trust, fairness and using technology to improve customer service.
FNB named top bank for fair complaint resolution by Ombud