FlySafair referred to Consumer Tribunal [SOUND]

# The National Consumer Commission has referred FlySafair to the National Consumer Tribunal over alleged violations of the Consumer Protection Act. The investigation follows complaints that the airline overbooked or oversold flight tickets, leaving some passengers without seats despite holding valid bookings. FlySafair has publicly acknowledged that overbooking forms part of its business practices. NCC spokesperson Phetho Ntaba says the matter gained attention after several consumers reported similar experiences: