# The Tshwane Tourism Association unveiled a new artificial intelligence-powered WhatsApp chatbot to enhance guest engagement and streamline communication in the hospitality sector. Chairperson Susan Marais describes the tool as a friendly, 24/7 platform to boost guest experiences. Looking to next year, plans include expanding township tourism, launching a heritage circuit, enhancing transport links, and improving safety. The association also announced the 25th Official Tshwane Guide and upcoming Tourism Awards set for 16 August to celebrate industry excellence.
Tshwane tourism unveils new AI-powered WhatsApp chatbot