# South Africa’s global business services sector is being urged to move towards higher-value services and develop skills to keep pace with artificial intelligence. Business Process Enabling South Africa CEO Reshni Singh says AI is disrupting entry-level jobs and traditional call centre operations. The sector created more than 26-thousand jobs in 2025, with about 90-percent going to young people, while generating 7.55-billion-rand in export revenue. Industry leaders say combining technology with human skills will be critical for future growth.
South Africa’s outsourcing sector urged to adapt to AI