ActionSA says Joburg’s billing crisis is more than an administrative failure [SOUND]

# ActionSA says the collapse of the City of Johannesburg’s municipal billing system is not merely an administrative inconvenience, but represents a fundamental breakdown in the relationship between a city and the people it serves. Residents are increasingly being hit with confusing municipal bills, unexplained arrears, disputed charges and the threat of disconnection. ActionSA’s Mpumi Edward says residents pay for services, and government is supposed to deliver those services efficiently: