Cape Town call centre handled over 270,000 customer interactions in May [SOUND]

# The City of Cape Town’s Customer Relations Department recorded a total of 271-thousand-940 customer interactions between 1 and 28 May 2026, compared to 219-thousand-159 customer interactions in April. Electricity accounted for the largest share of customer interactions, including 45-thousand-525 calls, and 70-thousand-855 WhatsApp messages, followed by Water services. Mayoral committee member for Corporate Services, Theresa Uys, says this demonstrates the high demand for municipal services and the importance of multiple customer engagement channels: