PSA urges Home Affairs to fast-track digitalisation transformation project [SOUND]

# The Public Servants Association is urging the Home Affairs Department to fast-track the envisaged digitalisation transformation project, aimed at reducing queues and backlogs. The department has extended its operating period by five hours on Saturdays at front offices, to assist naturalised citizens and permanent residents to apply for Smart ID Cards. PSA’s, Claude Naiker, says systems must be improved to support service delivery and relieve employees of high workloads: