# The South African Social Security Agency is intensifying efforts to improve service delivery and reduce long queues at local offices nationwide. The agency has launched a national training programme to standardise its Queue Management System as part of its 2025–2030 strategic plan. SASSA spokesperson Andile Tshona says the initiative aims to reduce waiting times and ease congestion. He says it will improve efficiency through digital tools and better prioritisation:
SASSA intensifies efforts to reduce queues nationwide [SOUND]
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