# The DA has revealed a mere 4.7-percent of over 200 South African Social Security Agency branches answered phones, leaving vulnerable grant recipients without assistance. They discovered outdated numbers and system failures. Mpumalanga has zero working telephone lines, while North West has only one. According to the party, despite SASSA’s pandemic-era call centre, investment failures persist, under Social Development minister Lindiwe Zulu. The DA’s Bridget Masango says the government’s neglect of citizens is evident, violating constitutional access to social assistance:
DA exposes SASSA’s alarming 4.7% phone answer rate across branches [SOUND]